ServiceNow Business Systems Analyst

Website Cognizant Technology Solutions

Business Systems Analyst

About Us:

Cognizant is one of the world’s leading professional services companies, redefining our clients’ Business, operating, and technology models for the digital era. Our unique industry-based, Consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, and is consistently listed among The most admired companies in the world. Learn how Cognizant helps clients lead with digital at

About our ServiceNow practice:

Cognizant’s Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.

Summary of Position:

The Business Systems Analyst (BSA) is an integral part of project teams, helping to ensure project work products have consistently high quality and accuracy. Under supervision of the Engagement Leadership Team, the BSA gathers information to create, develop and enhance project deliverables that meet the customer’s expectations. In the course of these assignments, the BSA will work to develop valuable skills in interpreting business needs and relating them to industry standards.

Duties & Responsibilities:

· Gathers requirements data during system and process design.

· Documents business processes, identifies issues and alternatives and documents the agreed solutions.

· Prepares, formats and edits project team’s written deliverables and presentations.

· Compiles workshop material and co-lead workshop discussions.

· Performs quantitative and qualitative analysis of business systems data (i.e. estimates of cost savings and presents findings or recommendations within the project team).

· Plans and executes system testing; facilitates resolution of test discrepancies.

· Drafts functional design documents, use cases and test scripts.

· Gap analysis of requirements against system capabilities.

· Conducts research on industry practices and technology applications.

· Liaison activities between customer groups and system developers.

· Management and version control of project documentation.

Knowledge & Skills:

· Works collaboratively with business and IT teams for confirmation of test case expectations.

· Strong problem-solving and data analysis skills.

· Strong written and oral communication skills.

· Knowledge of Microsoft Office products.

· Intermediate knowledge of business process mapping software such as Visio.

Education & Work Experience

· 3-5 years of related experience with systems analysis, IT projects or process improvement teams.

· Understands process and requirements definition and works closely with technical consultants, reviews and validates test plans and activities.

· Ability to validate and excuse test scripts.

· Should have ServiceNow integration experience (data field mapping from SNOW to IBM).

· Prior experience with a management consulting firm, software organization or a minimum of 3 years industry experience in an IT or business operations, finance, or related function.

· Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline

· preferred.

Work Authorization

Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary is between $100,000-$120,00 depending on experience level

This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.