Svk Systems Inc
MUST HAVE:
• 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation.
• Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
• Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.
• A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.
• ServiceNow Certified System Administrator (CSA) certification required.
NICE TO HAVE:
• Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups
• Knowledge of ServiceNow integrations (REST/SOAP) and data management
• Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes
• Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics
• Experience with data migration and integration projects involving ServiceNow
• Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow.
• Healthcare industry/client experience in ServiceNow (big plus).
• Big firm / large enterprise background (ex: Accenture, Deloitte, PwC, Booz Allen type environments) with interest in moving to a smaller/hypergrowth firm
Additional Information:
• The client prefers that candidates do not contact them directly as part of agency outreach.
• All external advertising must keep the client’s company name confidential.
• Job postings and outreach should include a third-party disclosure to clearly indicate representation by an agency and avoid any confusion.
Job Type: Contract
Pay: $50.00 – $60.00 per year
Work Location: Remote