ServiceNow Business Analyst

Job Description

ECS is seeking a ServiceNow Business Analyst to work remotely . The ideal candidate will have experience with the following ServiceNow applications: (App Engine, CSM, HRSD, SPM).

The ServiceNow Business Analyst will be responsible for responding to any business demand engagement for the ServiceNow platform. Assist with requirements gathering by using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and task and workflow analysis, as required to produce specifications. Work with the wider team for assessment and be the interface between the development teams and the wider business.

Must have a solid understanding of “as is” “to be” in order to break the requirements into user stories that are suitable for iterative, incremental development and facilitate testing activities .

The Business Analyst will be performing role of the SCRUM Master during the deployments and must be able to facilitate calls, create dashboards and manage daily assignments.
• Leads, coordinates, communicates, integrates, and is accountable for capturing clear concise requirements that support the needs of the customer for User Stories
• Support the documenting processes, identify new process requirements, capture user stories and performs unit testing
• Brief and facilitate the project meetings, schedule meetings, write up of action items and meeting notes.
• Document test steps in a user-friendly format
• Must adhere to ECS / Client branding and formatting standards
• Knowledge Management: Facilitate information and document sharing on ECS’s internal platforms
• Facilitate product backlog grooming, sprint planning, daily SCRUM, sprint review, and sprint retrospective sessions
• Achieve operational objectives by contributing information and recommendations to strategic plans; resolving problems; identifying trends; determining system improvements; implementing change; plan and schedule project timelines and deliverables.

Salary Range: $100,000 – $135,000

Required Skills

General Description of Benefits
• B.S. degree in Computer Science, Software Engineering, MIS or equivalent; M.S.
• 5+ years of relevant Engagement Management experience in a consulting environment.
• Must have experience within the following applications: (App Engine, CSM, HRSD, SPM).
• Proven track record of success in deploying SaaS-based or ITIL -related solutions in a client environment.
• ServiceNow Administrator Certification desired.
• ServiceNow Implementation Specialist Certification desired.
• ITIL v3 required.
• PMP certification desired.
• Possess a thorough understanding and working knowledge of the ServiceNow platform and project management methodologies.
• Experience with both MSP and Domain Separation.
• Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience.
• Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams in multiple countries a plus.
• Performance-driven with strong analytical and organizational skills.
• Leading and facilitating meetings.
• Running workshops and giving presentations.
• Verbal and written communication skills.
• Problem-solving and conflict resolution.

Work Environment and Physical Requirements
• This is primarily a sedentary position.
• Driving or airline travel to client and company sites is required on a limited basis.
• Frequent talking and hearing is required to express and exchange ideas and convey detailed and important ideas to coworkers and customers.
• Close visual acuity is required to perform viewing a computer terminal for 8 or more hours a day.

All candidates must meet the following criteria:
• Must be able to secure a Public trust clearance.
• Must be able to work across multiple programs across the Federal and DOD space.

The core values that ECS looks for in an engagement manager include: Teamwork,Respect,Accountability,Integrity, andLeadership.

Desired Skills
• 5+ years’ business analyst experience.
• 2+ years’ experience with ServiceNow.
• Experience managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.
• Experience working in an Agile project environment.
• Experience gathering and documenting client requirements.
• Strong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skills.
• ServiceNow Certified System Administrator (CSA).
• ITIL v3 or ITIL v4 certification.
• 3 plus years process consulting in ITSM, ITBM or equivalent.
• Experience working with the Agile framework a plus

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.