Website Affinity
Job Description:
Our client is seeking a ServiceNow Business Analyst to support the Service Automation Branch in maintaining, optimizing, and evolving an enterprise ServiceNow platform. This role ensures ServiceNow solutions align with business needs, industry best practices, and the client’s digital transformation goals.
Responsibilities:
• Lead and support business analysis activities related to ServiceNow platform maintenance, enhancements, and strategic initiatives
• Engage with stakeholders and lines of business to elicit, analyze, and document requirements, identify gaps, and translate needs into actionable specifications
• Conduct Privacy Impact Assessments (PIAs), facilitate workshops, and perform research to inform technical design and business alignment
• Develop and maintain requirements documentation, process maps, and training materials to support ServiceNow initiatives
• Collaborate with product managers, UX designers, developers, and Agile delivery teams to iteratively improve services and workflows
• Define and document system integration requirements, ensuring alignment with enterprise architecture, privacy, and security standards
• Provide subject matter expertise and knowledge transfer to project team members
• Support continuous improvement and modernization of service delivery using ServiceNow and ITSM-related technologies
ServiceNow Modules:
Experience supporting one or more of the following module groupings is required:
• Catalog, Finance, and Hardware Asset Management (HAM)
• CSDM and Enterprise Common Platform (ECP)
• Customer Service Business Case (CSBC), ITSM, and Projects
• Data and Software Asset Management (SAM)
Qualifications:
• 3+ years of Business Analysis experience supporting one or more of the ServiceNow module categories listed above
• Proven experience analyzing and solving complex business problems within large organizations
• Experience working in public-sector contracting environments
• Demonstrated experience with ServiceNow or similar ITSM/ITOM platforms
• Strong facilitation skills, including leading multi-stakeholder workshops and requirements sessions
• Experience supporting cross-organizational service delivery across diverse business units
• Proven experience working in an Agile development environment
• Strong understanding of systems thinking and interconnected service ecosystems
• Excellent communication, documentation, and stakeholder management skills
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12905