ServiceNow Business Analyst

BA – Service Now, with Release Managt, Change Managt, ServiceNow Digital Product Release – Short- term – 3- 6 months – Only local
• Engage with stakeholders to understand business processes and pain points.
• Document functional requirements and translate them into ServiceNow capabilities.
• Conduct workshops and interviews to elicit detailed requirements.
• Design workflows and business processes using ServiceNow modules (e.g., ITSM, ITOM,).
• Recommend process improvements and automation opportunities.
• Ensure alignment with ITIL best practices and understanding of CMDB framework
• Collaborate with technical teams to design ServiceNow solutions.
• Create functional specifications, user stories, and acceptance criteria.
• Validate that the solution meets business needs before deployment.
• Participate in functional testing, UAT (User Acceptance Testing), and defect triaging.
• Ensure quality and usability of the delivered solution.
• Act as a liaison between business users and technical teams.

Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.