Website Heitmeyer Consulting
Location: 100% Remote (Must work EST hours)
Duration: 12-18 months
Job Summary:
Our regional banking client is expanding ServiceNow’s capabilities for Treasury Management (TM) commercial servicing onboarding. We’re seeking a Business Systems Analyst to be dedicated to the Scrum team, focusing on automating workflow design, integrations with the bank’s Bottomline back-office set-up, and ensuring smooth process execution in ServiceNow.
Top Responsibilities
• Map workflows by outlining commercial servicing onboarding (i.g. back-office set up wires, ACH, positive pay, and other downstream processes
• Identify downstream systems and specify endpoints for automation.
• Work with product management to define requirements regarding what needs to be built and why.
• Write requirements and user stories in Jira along with acceptance criteria creation.
• Build simple analysis models and task flow diagrams including UML diagrams.
• Capture fields, states, SLAs, and dependencies in CSM/FSO tables for consistent implementation.
• Partner with developers to create ATF test cases as part of “Definition of Done.”
Requirements:
• Understanding of commercial servicing onboarding in treasury management
• Bottomline experience, ideally on the back office set up
• Proficient in gathering requirements and documenting processes including UML diagrams
• Solid skills in writing user stories and creating acceptance criteria with a strong understanding of agile and SDLC concepts
• Strong ServiceNow experience with either FSO/SFO or CSM modules
• Understanding of automating workflows and integrations within ServiceNow
Nice-to-Have
• Experience with Jira
Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law
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