ServiceNow BA

San Antonio, TXServiceNow Business AnalystPosition OverviewWe are seeking a highly skilled ServiceNow Business Analyst with strong expertise in CMDB, Discovery, and Event Management to support enterprise IT operations and service management initiatives. This role will act as a liaison between business stakeholders and technical teams to design, implement, and optimize ServiceNow capabilities, with a focus on data integrity, platform integrations, and event-driven operations.Key ResponsibilitiesBusiness Analysis & Stakeholder EngagementCollaborate with stakeholders to gather, document, and refine business and technical requirements related to ServiceNow modulesTranslate business needs into functional specifications and user storiesFacilitate workshops and stakeholder sessions to align on CMDB and Event Management strategiesCMDB & DiscoveryAnalyze and support CMDB data model design, governance, and optimizationEnsure data integrity, normalization, and reconciliation across configuration items (CIs)Work closely with technical teams to enhance ServiceNow Discovery and Service MappingIdentify gaps in CI relationships and dependencies to improve service visibilityEvent Management & CorrelationDrive requirements and enhancements for ServiceNow Event ManagementSupport design and implementation of event correlation rules, alert suppression, and noise reduction strategiesCollaborate on establishing event-to-incident automation workflowsAnalyze event data to improve system monitoring and incident response efficiencyIntegrations & Platform SynchronizationDefine and document requirements for ServiceNow integrations with external tools and platformsSupport integration use cases involving monitoring tools, cloud platforms, and ITOM systemsEnsure proper data synchronization and consistency across systemsPartner with development teams on API, MID Server, and integration framework implementationsProcess Improvement & GovernanceAlign ServiceNow capabilities with ITIL best practicesSupport governance frameworks for CMDB lifecycle management and Event Management processesIdentify opportunities for automation and continuous improvementDevelop documentation, process flows, and reporting dashboardsEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policyEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.