ServiceNow BA

Job#: 3037638

Job Description:

ServiceNow BA

Location: San Antonio, Texas (Remote)

Role Overview

We are seeking a skilled ServiceNow Business Analyst with expertise in CMDB, Discovery, and Event Management to support enterprise IT operations and service management initiatives. This role will act as a liaison between business stakeholders and technical teams to design, implement, and optimize ServiceNow capabilities, with a focus on data integrity, platform integrations, and event-driven operations.

Key Responsibilities

• Collaborate with stakeholders to gather, document, and refine business and technical requirements related to ServiceNow modules.
• Translate business needs into functional specifications and user stories.
• Facilitate workshops and stakeholder sessions to align on CMDB and Event Management strategies.
• Analyze and support CMDB data model design, governance, and optimization.
• Ensure data integrity, normalization, and reconciliation across configuration items (CIs).
• Work closely with technical teams to enhance ServiceNow Discovery and Service Mapping.
• Drive requirements and enhancements for ServiceNow Event Management.
• Support design and implementation of event correlation rules, alert suppression, and noise reduction strategies.
• Define and document requirements for ServiceNow integrations with external tools and platforms.
• Align ServiceNow capabilities with ITIL best practices.

Required Qualifications

Experience: 5+ years of experience as a Business Analyst in ServiceNow environments.

Technical Skills: Strong hands-on experience with CMDB (design, governance, data modeling), Discovery and/or Service Mapping, and Event Management and alert correlation. Experience with ServiceNow integrations (REST/SOAP APIs, MID Server, third-party tools) is also required.

Knowledge: A solid understanding of ITIL processes (Incident, Problem, Change, Event Management) is necessary. The role requires the ability to bridge communication between technical teams and business stakeholders.

Preferred Qualifications

• ServiceNow certifications (e.g., CSA, CIS-ITOM, or related).
• Experience with cloud platforms (Azure, AWS) and hybrid environments.
• Familiarity with AIOps, monitoring tools (e.g., Splunk, Dynatrace, SolarWinds), or observability platforms.
• Exposure to data governance and enterprise architecture frameworks.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.