ServiceNow Architect—W2 Only

Role: ServiceNow Architect

Location: Austin, TX (80% REMOTE, 20% hybrid role whenever the client wants them onsite)

Duration: Long Term

NOTE: 1st round video call and 2nd round – In-person F2F interview****

Job description:

· Implementation experience of Strategic and Project Portfolio management (SPM & PPM).

· The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:

· Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms.

· As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables.

· Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).

· Provide High Level Design and specifications for ServiceNow implementation.

Design and implementation:

· Various application modules in ServiceNow

· Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc

· Configuration of ServiceNow to automate internal ITIL/ITSM processes

· User Provisioning process that integrates with internal and external systems

· ServiceNow security architecture

· Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products

· Participate in process flow analysis and process redesign working with the Project Manager

· Work with business office to enhance the business process with ServiceNow work process and tools

· Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas

· Understand the ServiceNow table structures and data model

· Have done Customization of ServiceNow configurations, including custom scripts

· Experience working with remote teams

· Share best practices and be consultative throughout the technical design of the project

Best Regards,

Rajesh(Ken)

Cymansys Solutions LLC

Email: ken@cymansys.com