Website W3Global
Looking for a ServiceNow architect with 15 years’ experience for our team in Toronto, Canada. Please apply if you would be interested.
Hybrid role-3 days office
Overview
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via ‘stories’
• Assists junior analysts through project(s) lifecycles
• Manages work against an often-demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Responsibilities
• Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
• Flexible and has the ability to manage multiple projects concurrently
• Knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
Requirements
• Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
• Understanding of the project delivery lifecycle and processes
• Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
• Strong interpersonal skills with the ability to work well with all levels of staff
• Consultative and analytical approach
• Real world exposure to cloud technologies and S-a-a-S
• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas