ServiceNow Architect/SME

ServiceNow Architect/SME
Canton, MA (Hybrid) JD:.
Strategic Leadership: Own the ServiceNow platform strategy across enterprise programs, ensuring alignment with client goals and regulatory requirements.
Architecture Oversight: Lead solution design and enhancement activities, maintaining technical integrity and governance across all ServiceNow initiatives.
Transformation Advisor: Act as SME and thought leader for ServiceNow transformations, guiding clients through digital maturity and platform optimization.
Operational Excellence: Drive cost transparency and value tracking for ServiceNow enhancements and integrations.
Platform Stewardship: Stay current on ServiceNow products and integrated technologies, ensuring scalable and secure implementations.
Client Collaboration: Partner with stakeholders to identify process improvements and develop strategic solutions that deliver measurable outcomes.
Technical & Functional Skills
Deep expertise in ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
Strong analytical and problem-solving capabilities
Experience with integrations (Active Directory, Workday, Jira)
Familiarity with healthcare payer systems and compliance frameworks (e.g., ITAR, NERC CIP)
Managerial & Collaboration Skills
Proven ability to lead onsite-offshore teams
Excellent communication and stakeholder engagement
Team player with cross-functional leadership experience