ServiceNow Architect (Remote)

  • Contract
  • Remote

Website Deloitte

Position Summary

Contractor – Remote

Work you’ll do

Key Responsibilities
• Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
• Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
• Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.

Should have good knowledge in business flow of the following modules:
• ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management
• ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management), APM
• Discovery – On-Premise & Off- Premise
• ITAM – IT Asset Management
• ITOM – IT Operations Management
• GRC – Governance Risk & Compliance
• ServiceNow Portal
• Integration and ServiceNow Scripting (Glide, (JavaScript, Angular JS, Ajax, XML, JSON etc. HTML and CSS))
• Maintain pace with ServiceNow current versions and capabilities.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
• Maintain and adhere to source code, configuration management, release management and software development best practices.
• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
• Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.
• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
• Responsible for proactive problem and risk management triage and fix defects found in ServiceNow platform, applications, and workflows.
• Provide support / guidance to the development teams during the analysis, development, and testing processes.
• Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy.
• Define and validate non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

• A Bachelor’s degree in Computer Science, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments
• 6+ years Industry experience, in developing and architecture of software platforms, products.
• Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.
• At least 4 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.
• Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.
• Extensive exposure to ServiceNow HRSD, related configurations and Architecture.
• Extensive experience in using Instance Observer, Instance Security to interpret the metrics for Usage and Performance to meaningfully engage with other Platform architects and ServiceNow.
• Experience in Thycotic Secret Server integrations.
• Prior Experience in Managing and administering a large scale ServiceNow implementation for both firm internal as well as Managed Service Provider instances for external clients.

• Exposure to ETL Tools that transfer data from ServiceNow – like Perspectium or Snow Mirror.
• Extensive experience in administering, configuring, and managing enterprise applications like Globalscape.
• Prior Knowledge and experience in configuration and maintaining Managed Access Control (MAC).
• Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.
• Experience with NOW intelligence.
• Experience with Web Development (HTML, CSS, JavaScript).
• Exposure to Service Portal.
• Exposure to capabilities in ServiceNow Vancouver version.
• Experience working with SAFe, Scrum or Agile development processes.


Expected Work Schedule

During team’s core business hours

Approximate hours per week

31 – 40 hours

About Deloitte

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work.

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 165307