ServiceNow Architect

Website Cognizant Technology Solutions

This is an excellent opportunity for ServiceNow Architect professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Key Responsibilities
• Leading and owning ServiceNow technical deliveries
• To guide, mentor and train team members
• Creating value-adds and accelerators on ServiceNow
• Defining and implementing differentiators for ServiceNow development and support projects
• To troubleshoot CMDB and Discovery.
• Creating script based assignment and approval rules.
• Creating Business Rule, UI Action by using Glide script.
• Creating Glide Record object
• Creating custom related list.
• Creating Access Control List with the help of Scripting.
• Creating Script based UI Policy and Client Script using Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
• Querying the table by using Glide Record
• Referencing Glide List
• Debugging script
• Creating and customizing UI and pages using Jelly
• Working with complex Log Files.
• To render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
• Designing of Macros and Formatters.
• To Use Import Sets for data loading from external file or database to the service-now.com

Essential Skills:
• Experience on ITIL Process consulting and/or implementation
• Experience on following ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on Mobility, Discovery and Orchestration
• Experience on Java scripting
• Excellent understanding of ITIL processes
• Ability to define and implement best practices
• Experience in creating and modifying workflows
• Experience in design, development, and deployment in ServiceNow
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on ServiceNow
• Excellent experience on complex ServiceNow integrations
• Experience in creating custom applications
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
• Excellent experience in creating customer reports and dashboards
• Experience in conducting and document due-diligence for customer tools, process and projects
• Experience on configuration management – process definition, modeling and process refinement
• Experience on ServiceNow foundation data management and data modelling
• Experience on LDAP integration
• Ability to create integration architecture
• Ability to create templates for foundation data, CMDB etc.
• Experience in Java and related web technologies is preferred

Nice to have Skills:
• Good understanding on ServiceNow dedicated and shared instances usage and feasibility
• User Administration
• Web Service Integration
• User Interface Level Integration
• MID Server Integration
• Integration with tools, applications and systems
• Mobility and related integration
• AngularJS, Node.js and Bootstrap

Certifications:
• ServiceNow Implementation Specialist & Admin certification

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership