ServiceNow Architect

  • Full Time
  • Remote


We Lead. We Transform. We Deliver.

Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people – designers, engineers, technologists, and industry thought leaders – who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.

Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

Cask is seeking an Architect to be accountable for all aspects of the technical solution and implementation from initiation through closeout of Cask customer projects. This person leads onsite and virtual technical requirements gathering workshops with Cask customers to capture all requirements necessary to implement the solution on the ServiceNow platform. The Architect provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry-specific best practices.

Open to candidates with experience in ITSM, ITBM, ITOM, ITAM, CSM, GRC, SecOps or HRSD.

What you’ll be doing:
• Serve as primary technical point-of-contact for projects
• Act as key interface between the Cask development team and the customer
• Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices
• Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
• Collaborate with Business Functional team members to write/estimate stories
• Oversee developers’ work, and own overall quality and delivery of development
• Capable of executing hands-on development for stories that cannot be delegated
• Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
• Provide mentorship to developers and platform engineers on technical design standards and best practices
• Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
• Maintain expert knowledge of the ServiceNow platform and products
• Assist pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
• Contribute to the continual improvement of Delivery Services processes and the maturing of portfolios, capabilities, expertise, and best practices
• Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities
• Other duties and responsibilities as assigned

What you’ll bring to the table:
• Minimum 3 years of experience in ServiceNow architecture, solution design and solution implementation
• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
• Knowledge of ITIL, minimum foundation level, ideally higher.
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
• Excellent interpersonal skills, customer centric attitude, and situational awareness
• Outstanding verbal, written and presentation skills
• Proven team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
• Ability to travel 25% of the time

Perks? Oh, yes.

Cask’s success is based on our most valuable asset – our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.