ServiceNow Architect

Business Unit:

Information Technology
Industry:

No Industry
Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.
Scope:

As a ServiceNow Architect, you will be a strategic leader and pivotal member of our product and platform organization, jointly accountable for driving significant customer and business outcomes within the ServiceNow domain. Your expertise will ensure that enterprise-wide solutions are technically sound, highly scalable, and aligned with long-term architectural standards. You will continuously push the boundaries of what’s possible, leveraging your deep understanding of the ServiceNow platform’s capabilities to drive innovation, define the technical roadmap, and deliver exceptional value across the organization.

We seek a visionary leader and complex problem-solver with a strong product approach mentality, passionate about transforming enterprise challenges into cohesive, seamless experiences. You will provide strategic direction, guide the platform’s evolution and ensure architectural integrity across all modules and integrations. Your strong product mentality will ensure that you consistently prioritize enterprise needs and business value, guiding technical leads and engineering teams with a clear blueprint of the target state. Ultimately, you’ll be passionate about architecting intuitive, efficient, and scalable systems that maximize the return on our ServiceNow investment.

Responsibilities:

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Partner with the Product Manager and Product Designer to jointly own and be accountable for the team’s defined business outcomes, not solely feature delivery.

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Actively participate in ongoing customer contact and discovery activities, translating user problems and business opportunities into technical options and solutions.

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Utilize deep ServiceNow expertise to identify the most feasible, performant, and scalable technical solutions, prioritizing out-of-the-box functionality over customization whenever possible.

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Serve as the team’s primary assessor for feasibility risk and a key contributor to viability risk, ensuring all proposed solutions can be built and maintained effectively.

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Design and guide the implementation of complex solutions on the ServiceNow platform, ensuring alignment with architectural standards for performance, security, and scalability.

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Lead the engineering team in applying best practices for ServiceNow development, including CI/CD pipelines, automated testing, version control, and platform maintenance.

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Proactively manage technical debt, balancing rapid delivery with long-term sustainability, and prioritizing platform upgrades and health checks.

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Remain hands-on with the platform, leading by example in complex development, code reviews, and providing subject matter expertise on integrations (e.g., APIs, third-party systems).

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Coach and mentor technical engineers on product-centric development, fostering a culture where engineers understand the ‘why’ behind their work and actively shape solutions.

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Act as a technical obstacle remover for the team, resolving complex integration issues and managing technical dependencies with other platform teams.

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Champion the organization’s principles of Trust over Control and Learning over Failure by encouraging intelligent technical risk-taking, fast prototyping, and leveraging platform capabilities.

Basic Qualifications:

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8–10+ years of hands-on experience on the ServiceNow platform, with at least 5+ years in a dedicated Enterprise, Solution, or Technical Architect role

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Proven experience working within a product-operating model (shifting from project-to-product). Demonstrated ability to partner closely with Product Managers, UX Designers, and Business Stakeholders to align technical architecture with product roadmaps, prioritize the backlog based on business outcomes, and balance feature delivery with platform health

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Demonstrated experience leading, coaching, and mentoring a team of engineers. Track record of establishing development standards and fostering a culture of continuous learning and engineering excellence

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Proven commitment to continuous discovery and outcomes over outputs, with a track record of designing solutions that yield measurable improvements in customer outcomes (e.g., task success rate, reduced support calls, increased engagement). Proficient in Agile, Scrum, or Kanban methodologies.

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Expert-level knowledge and implementation experience across multiple core ServiceNow product lines (e.g., ITSM, ITOM, CSM, HRSD, SPM/ITBM, SecOps, or App Engine)

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Practical mastery of the Common Service Data Model (CSDM) and experience successfully driving CSDM adoption at an enterprise scale

Preferred Qualifications:

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ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) in addition to the Certified System Administrator (CSA) and Certified Application Developer (CAD)

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Hands-on experience implementing and architecting solutions utilizing ServiceNow’s newest capabilities, such as Generative AI (Now Assist), Predictive Intelligence, Process Mining, and advanced custom application development via App Engine

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Active and recognized contributor to the broader ServiceNow ecosystem (e.g., recognized as a ServiceNow Community MVP, Developer MVP, or experience speaking at the annual ServiceNow Knowledge conference)

Compensation and Benefits

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:
$180,000-$225,000

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.
Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:

2026 Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

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