ServiceNow Advisory Consultant

  • Full Time
  • Glasgow

Advisory Consultant. Salary up to 110k. I am recruiting for an Advisory Consultant on behalf of my client who are a leading ServiceNow partner. This role is part of a new team within the company. You will be tasked with building a relationship with a client prior to project. You will build an understanding of their requirements, needs and goals prior to project, you will based on your experience, advise, design and plan prior to project start. Once in place and agreed, you will help the team to ensure the delivered solution is in line with the vision. Responsibilities: Developing a ‘Trusted Advisor’ relationship with clients and prospects at all levels. You will need to gain a strong understanding of the client’s objectives, strengths, pain points, and areas for improvement. Establish an agreed multi-phase roadmap to accelerate the client’s path to maturity. Facilitate practice level workshops with client stakeholders and sponsors defining an agreed ‘to be’ state practice definition, including guidance to alignment with industry recommended practices. Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities descriptions. Identify areas of improvement and recommend solutions with related business case. We are looking for: 3+ Years ServiceNow experience, ideally as a programme manager or product owner. ITIL certified. Certifications / experience with frameworks such as, Prince2, Agile/DevOps, etc. Experience designing and implementing client facing solution. Demonstrated ability to promote and lead positive change in an organization.