ServiceNow Administrator w/ Scripting

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions has an immediate hybrid contract opening in Minneapolis, MN for a ServiceNow Administrator of 3-4 years with JavaScript scripting experience.

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: ServiceNow Administrator w/ Scripting
Location: Minneapolis, MN 55415
Contract Length: 12+ Months
Hybrid Work (3 days on site/ 2 days remote)
Pay: 65-70 an hr on W2

QUALIFICATIONS/REQUIREMENTS
• Job Title: ServiceNow Administrator

Location: Minneapolis, MN-NOTE -MUST BE LOCAL. NO RELOCATION

Position Type:
Contract

Position Summary

We are seeking a motivated ServiceNow Administrator to join our client’s IT Service Management team. Must be experienced in providing day-to-day platform administration, light development, and operational support.

Prior experience of 4 years performing platform administration tasks, knowledge article creation, ticket management, and basic request fulfillment, along with small enhancements and configurations in ServiceNow.

Key Requirements to Apply:

4 years performing:

Platform Administration & Support
• Perform administrative tasks in ServiceNow, including group and access fulfillment.
• Manage and process incoming ServiceNow tickets, incidents, and requests.
• Respond to user inquiries and troubleshoot issues via email and ticketing system.
• Perform routine platform maintenance and configuration updates.

Knowledge Management
• Write, update, and maintain exceptional Knowledge Base articles to improve self-service and end-user experience.
• Ensure articles meet quality, formatting, and accuracy standards.
• Collaborate with subject matter experts to capture and document processes.

Light Development & Enhancements
• Implement small enhancements such as form updates, UI changes, and workflow adjustments.
• Create and maintain dashboards, reports, and analytics to support IT operations and service delivery.
• Perform scripting skills (JavaScript/Glide API) for lightweight automation and customization.
• Utilize HTML, CSS, and AngularJS for minor UI modifications.

Collaboration & Process Improvement
• Work closely with IT support teams to improve ticket handling and resolution times.
• Provide feedback on process improvement opportunities.
• Assist with small integration and configuration initiatives under the guidance of senior team members.

Required Skills & Qualifications
• 3-4 years of ServiceNow platform experience (administration, configuration, or development).
• Proficiency in JavaScript (especially Glide API) and familiarity with HTML, CSS, and AngularJS.
• Experience creating, managing, and publishing high-quality Knowledge Base articles.
• Ability to create and manage ServiceNow dashboards, reports, and analytics.
• Strong written and verbal communication skills.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.

Preferred Qualifications
• ITIL Foundation certification or familiarity with ITIL processes (Incident, Problem, Change, Request).
• Experience with ServiceNow Flow Designer, Business Rules, Client Scripts, or UI Policies.
• Exposure to ServiceNow integrations (REST/SOAP APIs) is a plus.
• Previous experience in an IT support or service desk environment.

Job Type: Contract

Pay: $65.00 – $75.00 per hour

Ability to Commute:
• Minneapolis, MN 55415 (Preferred)

Ability to Relocate:
• Minneapolis, MN 55415: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Minneapolis, MN 55415