ServiceNow Administrator (US Citizen and GC on W2)

ServiceNow Administrator

Location: Melbourne FL, Dallas/Frisco TX or Cary, NC

Client: HCL America

Contract: 6-12+ months

JD

Basic Requirements:
• Minimum 8+ years Relevant ServiceNow Experience.
• Experience in supporting the implementation, administration, configuration, and/or basic development of the ServiceNow tool
• Have hands-on experience in working on modules like ITSM, ITOM, Discovery Configurations, CMDB/ AMDB, etc.,
• ServiceNow Experience should include basic scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment.
• Able to work on configuration of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
• Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with working in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
• Excellent communication skills.
• Ready for rotational shifts including night shift.

Preferred Skills:
• Understanding of Configuration Management as it relates to ITIL
• Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, Service Portal.
• Strong communication, Strong presentation and writing skills.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Mandatory – ServiceNow CSA certified.
• ITIL certification / CIS/ CAD ServiceNow certification is an advantage.