ServiceNow Administrator -Mid / L2–L3

#canadahiring

ServiceNow Administrator – Mid / L2–L3

Location: Mississauga, ON/Vancouver, BC- Hybrid

Contract

Owns configuration, platform stability, and enhancement support across multiple ServiceNow modules.

Key Responsibilities
• Administer users, roles, ACLs, and groups
• Configure advanced UI policies, client scripts, and business rules
• Manage workflows / Flow Designer
• Support ITSM, CMDB, and Service Catalog
• Perform upgrades, patching, and release testing
• Troubleshoot performance and integration issues
• Manage MID Server (basic setup and monitoring)
• Support audits and compliance activities

Required Skills
• Strong ServiceNow administration
• Flow Designer / Workflow Editor
• CMDB fundamentals & CSDM awareness
• Service Catalog & Request Fulfillment
• REST API basics
• ITIL v4

Experience
• 3–6 years ServiceNow experience