ServiceNow Administrator _ Orange, CT_ USC OR GC Only

Role: ServiceNow Administrator Contract-to-Hire basis (6 months CTH). This role is 100% onsite in Orange, CT. Need only Local USC OR GC Position Summary

We are seeking a skilled and motivated ServiceNow Administrator to join our team on a Contract-to-Hire basis (6 months CTH). This role is 100% onsite in Orange, CT. The Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform to support business operations and ensure system reliability, performance, and user satisfaction.

Key Responsibilities
• Perform daily administration of the ServiceNow platform, including user management, access controls, and system configurations.
• Configure, maintain, and enhance core applications such as Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Develop and implement workflows, business rules, UI policies, client scripts, and integrations to meet business requirements.
• Monitor system performance, troubleshoot issues, and provide timely resolutions to ensure high availability and reliability.
• Support upgrades, patches, and new releases while ensuring platform stability and compatibility.
• Collaborate with stakeholders to gather requirements and deliver solutions aligned with ITIL processes.
• Create and maintain technical documentation, including configuration changes, procedures, and training materials.
• Provide end-user support, training, and guidance to ensure effective use of the platform.
• Ensure compliance with established security policies and best practices within ServiceNow.

Qualifications & Skills
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5 7+ years of hands-on experience as a ServiceNow Administrator.
• Strong knowledge of ServiceNow modules including Incident, Problem, Change, Service Catalog, and CMDB.
• Proficiency in developing workflows, client scripts, business rules, and UI policies.
• Experience with integrations using REST, SOAP, and other APIs.
• Solid understanding of ITIL processes and frameworks.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills for working with technical and non-technical stakeholders.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications
• ServiceNow Certified IT Service Management Implementation (CIS-ITSM)
• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• Experience with ServiceNow reporting and dashboards.
• Exposure to ServiceNow ITSM, ITOM, or HRSD modules.
• Experience supporting upgrades and platform migrations.
• Spanish language skills are preferred although not required

Work Environment

This position is 100% onsite from day one in Orange, CT. The role begins as a 6-month Contract-to-Hire opportunity with the potential for conversion to full-time employment. Candidates must be available to work standard business hours on-site.