ServiceNow Administrator

At an entry level, provides support for software applications in areas such as configuration, deployment, installation, tuning, monitoring, maintenance and updating. Provides technical assistance and training on applications as needed to users and IT staff. Creates documentation for application support. This position develops competence by performing structured work assignments and receives instruction, guidance and direction from supervisor, manager and/or more experienced colleagues.
• Administers software applications in areas such as configuration, deployment, installation, tuning, monitoring, maintenance, updating, documentation and data archiving.
• Works with QA/QC team to test, review and document installation, operation and troubleshooting procedures.
• Assists in the design and implements backup, recovery, disaster recovery and monitoring plan for software applications.
• Provides technical assistance, customer service and problem resolution for applications supported.
• Develops and runs queries and other reporting for users.
• Adheres to NERC CIP (Critical Infrastructure Protection) Standards, NIST (National Institute of standards and Technology), ISA (Instrumentation, Systems, and Automation Society), and IEEE (Institute of Electrical and Electronics Engineers) as applicable to application supported

Minimum Qualifications:
• Four or more years of experience in providing troubleshooting, configuration, administration and support for software applications.
• A degree(s) in computer science, information technology or relevant field may be substituted per LCRA guidelines for certain years of experience
• ServiceNow ITAM admin with Discovery, Service Mapping, CIM experience

Job Type: Contract

Pay: $43.00 – $44.00 per hour

Experience:
• Application Administrator: 4 years (Preferred)
• Servicenow ITAM: 2 years (Preferred)
• ServiceNow Discovery: 1 year (Preferred)

Work Location: In person