ServiceNow Administrator

HEMMERSBACH SINGAPORE PTE. LTD.

Our client is using ServiceNow to manage our CMDB and ITSM processes across 4 different internal Business lines, but also to serve their external customers through an integrated Support portal. Our ServiceNow Boostteam manages different Instances of the same code branch to answer specific regulatory requirements. We have today one Instance in Europe, and one Platform in the US intended to comply with CFIUS / CJIS requirements.

We are looking for a ServiceNow Administrator to join our Global Operations team and assist with operations for our ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user report.

Candidates with experience in System / Application operations, ServiceNow platform and strong willingness to ramp up ServiceNow skills are welcome to apply.

Key Responsibilities And Activities

Operations Support
• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Management, Health checks, Security Checks,
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.

Contribution To SRE (Site Reliability Engineering) Activities
• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement
• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.

Training
• Conduct regular training sessions for employees and contractors.
• Maintaining knowledge base articles for end users.

RampUp
• Ramp Up Knowledge in ServiceNow Platform technology
• Become a Certified System Administrator

Qualifications
• Bachelor or master’s degree in information technology,
• Experience in Systems / operations / IT.
• Basic knowledge of ITSM principles
• Knowledge in Security
• Experience in IT project management, DevOps/Agile
• Fluent in English

Preferred Skills
• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.
• ServiceNow certification (eg. ServiceNow Certified System Administrator)

What We Offer
• A secure job in an exponentially growing international company
• Opportunity to learn and grow your technical skills in global companies
• Strong team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development program.
• Mentoring program to get you started with the support of an experienced colleague
• Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
• Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
• Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.