Website Amtex Enterprises
Job Title: ServiceNow Administrator Location: Nutley, NJ – 5 days Onsite Duration : 12+ Months Job Description:
We are seeking a highly skilled and detail-oriented ServiceNow Administrator with 5 7 years of ITSM experience to join our IT Operations team. The ideal candidate will have hands-on experience with the ServiceNow platform, specifically in configuring and supporting Incident Management, Problem Management, and Change Management modules. You will play a key role in maintaining and enhancing our ITSM capabilities to ensure optimal IT service delivery and operational efficiency.
Responsibilities:
• Administer and configure ServiceNow ITSM modules including Incident, Problem, and Change Management in line with business requirements.
• Perform day-to-day support, administration, and maintenance of the ServiceNow platform.
• Customize forms, workflows, business rules, client scripts, UI actions, and notifications within the ServiceNow environment.
• Manage platform upgrades, patches, and performance monitoring.
• Ensure data integrity and accurate reporting across ITSM modules.
• Partner with stakeholders to analyze and document business requirements for ITSM processes.
• Work with the ServiceNow development team to implement customizations and new functionalities.
• Provide end-user training, documentation, and support for ITSM processes.
• Troubleshoot issues, identify root causes, and implement solutions to minimize service disruptions.
• Maintain compliance with ITIL best practices and organizational policies.
Required Qualifications:
• 5 7 years of hands-on experience as a ServiceNow Administrator.
• Strong expertise in ITSM modules: Incident, Problem, and Change Management.
• Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
• Solid understanding of ITIL principles and how they are applied in a ServiceNow context.
• Experience supporting mid to large-scale enterprise ServiceNow environments.
• Ability to translate business needs into technical requirements.
• Excellent communication and collaboration skills.
Preferred Qualifications:
• ServiceNow Certified System Administrator (CSA) or equivalent certifications.
• Experience integrating ServiceNow with other enterprise tools.
• Exposure to CMDB, Knowledge Management, or Asset Management modules.
• Familiarity with Agile or DevOps practices is a plus.