ServiceNow Admin (Contract W2)

Position : ServiceNow Admin (Contract W2)

Location : Indianapolis IN (Day 1 Onsite)

Job Description
• Platform Administration: Manage and maintain the ServiceNow platform, including user administration, data management, and system configuration.
• Configuration and Customization: Implement and configure ServiceNow modules, applications, and features to meet business requirements, including creating workflows, forms, and reports.
• Incident and Problem Management: Monitor and resolve incidents and problems related to the ServiceNow platform, ensuring minimal disruption to business operations.
• User Support and Training: Provide technical support and training to ServiceNow users, helping them to effectively utilize the platform and troubleshoot issues.
• System Upgrades and Patching: Coordinate and execute system upgrades and patches, ensuring compatibility and minimal downtime.
• Documentation and Reporting: Maintain comprehensive documentation of system configurations, processes, and procedures. Generate reports and dashboards to support business decision-making.
• Collaboration: Work closely with IT teams and business stakeholders to gather requirements, provide solutions, and ensure alignment with organizational goals.

Qualifications
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: Minimum of 2-3 years of experience in ServiceNow administration or a similar role.

Certifications
• ServiceNow Certified System Administrator is required. Additional certifications such as Certified Application Developer or Certified Implementation Specialist are a plus.

Technical Skills
• Strong understanding of ITIL processes and best practices. Proficiency in JavaScript, HTML, and other web technologies is beneficial.

Soft Skills
• Excellent problem-solving, communication, and organizational skills. Ability to work independently and as part of a team.

Regards !!

Bobby Sharma

Talent Acquisition Lead

Sapear Inc.

Email : bobby@sapear.com

Cell : +1 346-770-0775 Ext : 105

Mobile: +91 -8368478945

www.sapear.com

We are hiring: https://www.sapear.com/jobs/