ServiceNow Admin – Cleveland OH(Hybrid Onsite)

Stellent IT

ServiceNow Admin – Cleveland OH(Hybrid Onsite) 6 + Months Phone + Skype JD:
• ServiceNow ITOM Administration:
• Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure.
• Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.
• CMDB Automation:
• Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools.
• Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment.
• Integration and Orchestration:
• Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
• Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management.
• Documentation:
• Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB.
• Collaboration:
• Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery.

Skills/Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist IT Operations Management.
• Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
• Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.

Mandatory Skills

5-10 Years Experience

Desired Skills

Bachelor’s degree in Information Technology, Computer Science, or a related field. ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist IT Operations Management. Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping. Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes. Experience in CMDB automation and a deep understanding of Configuration Management concepts. Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems. Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues. Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.
• Vivek Kumar Lead Technical Recruiter Contact No: +1 646 968 8493 Email-vivek@stellentit.com