Website Wipro

Technical Skills needed-ServiceNow (HRSD OR CSM OR FSM OR ITSM)

• Experience with the ServiceNow HR Service Delivery (HRSD) application
• Knowledge of HR functions, processes, and best practices
• Knowledge of Case Management, Knowledge Management best practices and design
• Experience designing and/or implementing an HR Shared Services center
• Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.


• Must have hands on standard CSM process implementation
• ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
• Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)
• Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management


• Working experience with FSM application on Work Order management, scheduling and dispatch
• Configuring Field Agent activities ( Mobile & Desktop)
• Configuring Field Service Business Process, Assignment, and Add-ons
• Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
• Integrations with Applications and Data Sources. Process Integrations
• Good Knowledge on Field Service Industry good practice

Job Location- Delhi NCR

Pls confirm your availability for F2F interview in Greater Noida (Gautam Budh Nagar,) on 6th Apr (Saturday) yes/no-

Please revert me with the below details along with your updated resume to

Looking for candidates who can join with in a month.

Total Exp:

Relevant Exp:

Which modules of experience-

Current CTC:

Expected CTC:

Notice Period:


Contractor or Permanente, in current company-

Current location-


Krishnaveni S.