Service Now Jr Admin

ServiceNow Junior Administrator About the Role We need a ServiceNow Junior Administrator to support daily platform operations. This role suits someone with basic ServiceNow knowledge who enjoys troubleshooting and wants to grow into a more technical position. You’ll work with senior admins and developers to keep the platform stable and organized. Key Responsibilities Manage routine admin tasks: user accounts, roles, groups, and access. Configure basic forms, fields, lists, and simple UI updates in ITSM or HAM/SAM. Help maintain data quality and clean up outdated records. Investigate user issues and escalate when needed. Support small enhancements like catalog updates, notifications, and simple workflows. Assist with upgrades, testing, and general maintenance. Keep documentation updated. Follow platform standards and best practices. Skills & Qualifications 2–4 years of ServiceNow operations or admin experience. Bachelor’s degree in IT or related field (or equivalent experience). Basic understanding of ITSM and CMDB. Knowledge of tables, forms, roles, and access controls. Willingness to learn and ask questions. Strong attention to detail and process discipline. Good communication skills with technical and non‑technical users. Helpful: experience in IT support or system administration. Nice to Have Experience with catalog items, notifications, or UI policies. Basic JavaScript or interest in scripting. Familiarity with Flow Designer. ServiceNow CSA certification or plans to pursue it. Understanding of ITIL basics. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.