Service Now ITSM Implementation Consultant

Service Now ITSM Implementation Consultant

Location: DMV area / Offsite

Type: Contract 12+ months with possibility of contract to hire

Contractor Work Model: Remote EST but candidates must be located in one of the following states: Maryland, Virginia, West Virginia, District of Columbia, North Carolina, Pennsylvania, Delaware, Florida, New York, New Jersey

Great opportunity with an enterprise Healthcare company!

Please note – this is not a development role!

PURPOSE:

The ServiceNow ITSM Implementation Consultant shall collaborate with vendor and internal teams to develop or refine, maintain, and successfully drive the organizations ServiceNow implementation to achieve ROI commitments and desired outcomes, including centralized practices, cost efficiencies, business process improvement, and enhanced user experience. This is a brand-new ServiceNow implementation that will extend in the early phases of next year

ESSENTIAL FUNCTIONS:

40% Provide ServiceNow implementation subject matter expertise to validate, improve, and maintain a clear and actionable implementation roadmap and plan. Apply deep knowledge of the ServiceNow platform and implementation best practices to ensure proper sequencing, alignment around priorities, dependency management, risk mitigation, and engagement of the right stakeholders at each phase.

40% Serve as primary liaison between internal stakeholders and external implementation partners, facilitating collaboration across process owners, technology teams, internal change management, and training resources. The consultant ensures that all workstreams are aligned in support of desired outcomes and delivery milestones.

20% Ensure strong leadership engagement by providing clear, timely reporting on implementation progress, risks, and key decisions. Facilitate regular updates to executive sponsors and steering committees, escalate issues that require intervention or decisions, and drive alignment across competing priorities. Ensure transparency and accountability throughout the implementation, helping leadership and key stakeholders stay informed, engaged, and empowered to remove barriers in support of successful execution.

Qualifications

Education Level: Bachelor’s Degree

Experience:

Ideally this individual will have previous experience leading a ServiceNow implementation in an environment that has not previously had ServiceNow.

Minimum of 5 years’ experience in ServiceNow platform ownership and/or implementation

Broad experience with Service Now implementations like ITSM, HR Service Delivery (HRSD), Workplace Service Delivery (WSD), automation, reporting, and integrations with existing applications

Strong executive-level communication skills, both verbal and written

Follows evolving market, industry and consumer trends

Exceptional project management, facilitation and organizational skills

Excellent relationship management skills

Strategic thinker, problem solver, and a collaborator who can drive engagement and discussions

ITIL background is helpful

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.