Tata Consultancy Services
Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India’s largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS’ proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Role Description:
• Technical support for Non-SAP applications Implementation, Enhancement of business requests Quick turnaround to resolve technical issues incidents
• Excellent communication with project stakeholders
• Good Problem-Solving Analytical ability
Required Skill Set:
• CMDB Development Maintenance Design, implement, and maintain CMDB models and CI classes.
• Ensure accurate CI population and relationships using Discovery and integrations.
• Implement reconciliation rules, identification rules, and normalization processes.
• Certificate Inventory Management Develop and maintain a centralized certificate inventory within ServiceNow.
• Automate certificate discovery, expiration tracking, and renewal workflows.
• Integrations Splunk Integration Configure and maintain integration for event ingestion and correlation.
• Enable actionable alerts and incident creation from Splunk events.
• SolarWinds Integration Integrate SolarWinds for real-time infrastructure monitoring and CMDB updates.
• Map SolarWinds data to ServiceNow CI classes and event tables.
• Cisco Meraki Integration Develop custom integrations to ingest Meraki network device data into CMDB.
• Enable event monitoring and alerting from Meraki systems.
• Event Management Configure Event Management to correlate and prioritize events from multiple sources.
• Implement alert rules, thresholds, and remediation workflows.
• Development Scripting Write and maintain scripts (Business Rules, Script Includes, Flow Designer, etc.).Develop custom applications and modules as needed.
• Collaboration Documentation Work closely with infrastructure, network, and security teams.
• Document integration architecture, workflows, and support procedures.
• Required Qualifications Good years of hands-on ServiceNow development experience.
• Strong understanding of CMDB architecture and ServiceNow Discovery.
• Experience with certificate lifecycle management in ServiceNow.
• Proven experience integrating Splunk, SolarWinds, and Cisco Meraki with ServiceNow.
• Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
• Familiarity with ITOM modules (Discovery, Event Management, Orchestration).Excellent problem-solving and communication skills.
• Preferred Qualifications ServiceNow Certified System Administrator or Implementation Specialist.
• Experience with MID Server configuration and troubleshooting.
• Knowledge of network and infrastructure monitoring tools.
• Familiarity with Agile development methodologies.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.