Website algoleap
Location: Bangalore / Pune (Hybrid) – Pune 1 st Priority.
Role Summary
Highly experienced ServiceNow Expert / Architect to lead end-to-end platform implementations, enhancements, and enterprise-scale transformations. The role will focus on driving solutions across ITSM, ITOM, ITAM, and enterprise workflow automation, while ensuring strong alignment with monitoring, observability, cloud, and DevOps ecosystems.
Key Responsibilities
• Lead the design, architecture, and implementation of ServiceNow solutions across ITSM, ITOM, and ITAM modules
• Drive CMDB strategy, data model design, and governance ensuring accuracy, scalability, and compliance
• Implement and optimize Discovery, Service Mapping, and Event Management to enable real-time infrastructure visibility and service health monitoring
• Build and enhance enterprise workflows and automation using Flow Designer, IntegrationHub, and orchestration capabilities
• Develop custom applications, scoped apps, UI components, and plugins as per complex business requirements
• Lead platform integrations with third-party systems such as monitoring/observability tools (e.g., Dynatrace, AppDynamics, Splunk, Prometheus, Grafana), cloud platforms (AWS, Azure, GCP), and DevOps toolchains
• Design and implement REST and SOAP APIs, webhooks, and mid-server-based integrations
• Establish and enforce platform governance, security, and best practices aligned with enterprise architecture standards
• Enable end-to-end observability integration by correlating events, alerts, logs, and incidents across monitoring and ServiceNow platforms
• Provide technical leadership, mentorship, and guidance to development teams and stakeholders
• Support large-scale digital transformation programs, ensuring high performance, scalability, and resilience
Mandatory Skills
• Strong expertise in ServiceNow core modules:
• ITSM, ITOM, ITAM
• Hands-on experience with:
• CMDB architecture and governance
• Discovery & Service Mapping
• Event Management & Alert Correlation
• Strong scripting and development skills:
• JavaScript, Glide API, Script Includes, Business Rules, Client Scripts
• Workflow & automation:
• Flow Designer, IntegrationHub, Orchestration
• Integration expertise:
• REST & SOAP APIs, MID Server configurations
• Experience working with monitoring and observability platforms integration
• Strong understanding of incident, problem, and change management processes
Preferred Skills
• Expertise in ServiceNow platform architecture and custom plugin development
• Experience integrating with Observability & Monitoring tools:
• Dynatrace, AppDynamics, Splunk, ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana
• Exposure to cloud platforms:
• AWS, Azure, or GCP
• Familiarity with DevOps toolchains:
• Jenkins, Git, CI/CD pipelines, container platforms (Docker, Kubernetes)
• Knowledge of Infrastructure as Code (IaC) tools:
• Terraform, Ansible, CloudFormation
• Experience in AI Ops / Event correlation / automation frameworks
• Understanding of enterprise integration patterns and microservices architecture
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