Service Now Architect

  • Full Time
  • Texas


Senior ServiceNow Solution Architect

Join the team in reimagining the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter.

The ServiceNow module steward role is responsible for understanding the assigned module, its data structures, how it is designed to be used, and how it interacts with other ServiceNow modules. This role will work closely with the architecture and CMDB teams on the rollout or on-going support of ServiceNow modules across one of the largest telecom industry’s ServiceNow ecosystems.

Key Responsibilities:
• Identify major use cases throughout the company for where the supported ServiceNow module could be used.
• Define when the module should and should not be used for those use cases.
• Assemble adhoc teams of internal experts to represent the major use cases.
• Working as a team, define and document a baseline process for how the ServiceNow module will be used within the organization. All use-case specific processes must be based on this base process.
• Establish and document how tenants can use (configure, develop, etc.) the module within their projects.
• Approve requests to modify from out of the box
• Participate in the ServiceNow Front Door process, working with tenants and prospective tenants to determine right-fit and help solution new use cases.
• Identify what needs to be done to operationalize the module.
• Identify development and support team.
• Identify staffing requirements.
• Abide by all Stewardship Principles.

• Education: Preferred Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; or equivalent experience.
• 5-8 years experience.
• Related ServiceNow knowledge, experience, and skills.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.