Website Anchor Point Technology Resources
A large local organization is looking to bring on a ServiceNow Analyst/Admin. This an on-site role and only local candidates will be considered.
Key responsibilities include customizing applications, developing workflows and integrations, managing platform upgrades, and collaborating with stakeholders to meet business needs through platform enhancements and automation, often leveraging JavaScript, XML, and HTML.
Key Responsibilities
• Platform Administration:
• Oversee the day-to-day administration, configuration, and maintenance of the ServiceNow platform.
• Development & Customization:
• Develop and implement custom solutions, including catalog items, business rules, workflows, and integrations to digitize business processes.
• Automation:
• Utilize the platform to create process automation and develop solutions using tools like Flow Designer and Integration Hub.
• Integrations:
• Design and develop systems integrations with other applications and tools using APIs and web services.
• Upgrades & Maintenance:
• Coordinate and perform platform upgrades and apply patches to ensure the system is up-to-date with the latest features and security fixes.
• Troubleshooting:
• Analyze and resolve application and platform-related issues, including complex software and integration problems.
• Collaboration:
• Work closely with IT and business partners to understand requirements and provide technical solutions to improve efficiencies.
• Technical Documentation:
• Maintain and build internal technical documentation, policies, and processes for the platform.
• Performance Monitoring:
• Monitor application performance, analyze code, and optimize the platform for reliability and efficiency.
Required Skills & Qualifications
• Technical Skills: Proficient in JavaScript, XML, and HTML for platform development.
• ServiceNow Expertise: Demonstrated experience with core ServiceNow modules like Incident, Change, Problem, Request, and CMDB.
• Certifications: ServiceNow System Administrator (or higher) certification is often required.
• ITIL Knowledge: Understanding of IT Service Management (ITSM) principles and best practices, often with ITIL certification.
• Experience: Typically requires at least 2 years of related work experience.
• Soft Skills: Strong analytical, troubleshooting, customer service, communication, and collaboration skills are essential.
Key Tools & Technologies
• ServiceNow Platform (ITSM, CSM, etc.)
• JavaScript, XML, HTML
• Flow Designer
• Integration Hub
• APIs and Web Services
To apply for this job please visit www.linkedin.com.