Dively Communications.com
Service Delivery Manager IT, M365, Cloud, ServiceNow, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)
This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.
The Service Delivery Manager role is Hybridstarting with 4 days a weekin the central London office (reducing to 3 days a week after 3 months) and the rest of the rime you will work remotely.
The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.
Key Skills As Service Delivery Manager
• Proven commercial track record as a Service Delivery Manager in complex IT environments
• Infrastructure
• M365
• ServiceNow
• ITIL
• Team & vendor management
• SLAs, KPIs, RFI, OLAs etc
• CyberSec
• Compliance /Data protection
• SharePoint
• Cloud (Azure & AWS)
Desirable Skills As Service Delivery Manager
• Certifications (ITIL, Prince2, MS etc)
• ITILv4
• Hands on technical background
This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.
Key Skills: Service Delivery Manager IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)
• PLEASE READ BEFORE APPLYING*
Please ensure yourlocation is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice)to start – location is a factor, applications without location may be rejected
• PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS*Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.
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