UK Shared Business Services Ltd (UKSBS)
Senior Technical Analyst – ServiceNow
Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options
Band E – £41,380 – £45,000
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation
.We’re expanding the established ServiceNow (ITSM) team in response to a major Government transformation programme and have an exciting opportunity for an experienced ServiceNow professional to become part of this
.
You will be a Subject Matter Expert in ServiceNow CSM / ITSM or similar SaaS platform, while also understanding core IT Service Management concepts and processes. Such as, incident and request management, problem management, Service Level Agreements, CMDB. Expertise to develop ServiceNow through configuration, workflows is essential, and ideally basic JavaScri
pt
Duties will include, but not be limited to the followi
• ng:Administering and configuring Service
• NowServiceNow Workflow configuration and managem
• entReviewing ServiceNow system logs to support troubleshooting and solve user iss
• uesSet up / maintain integrations such as with SolarWinds, SCCM, SNOW, Ok
• ta.Working with ServiceNow AP
• I’sDeploying update sets using a standard Dev to Test to Prod pipeline, and according to business proces
• sesManage the overall health and usability of the system to ensure support of customers across a wide number of business processes, including asset management, Finance, Security and Operati
• onsContribute and participate in project work, planning, continuous improvement and platform changes, often owning work from idea to deliv
• eryDrive continuous improvement of the service, including suggesting future improvements / products that could provide efficiencies. Get buy in form Product owner and Stakehold
• ersMonitor daily updates on ServiceNow, assess the impact of the service and provide communications to key stakeholders (i.e. Service Desk, custome
• rs)Maintain up to date skills and knowledge to be shared within the team across the entire ServiceNow tool
• setEnsure the service complies with security requirements in conjunction with the data protection and security tea
• ms.Create documentation including operating procedures, policies, and proces
ses
To do this role well you will n
• eed:Demonstrable experience in supporting ServiceNow infrastructure, or similar ITSM / CSM SaaS plat
• formProven experience around general ITSM / CSM principles and proce
• ssesPrevious experience of supporting a large user base of clients, which may have differing needs or g
• oalsKnowledge and experience of making recommendations and implementing improvem
• entsAbility to multi-task and to prioritise effectively, with an aptitude for knowing when issues need escala
• tingStakeholder management experience, at all levels within an organisat
• ion.Certification in ServiceNow or equivalent platform would be prefe
• rredPrior experience of integrations with 3rd party platforms (e.g. SolarWinds, AP
• I’s)Experience of ITSM or CSM business proce
• ssesAbility to input into and define roadmaps / back
logs
For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.c
o.uk.We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our web
site.UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to appl
ying.We look forward to hearing from
you.We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add v
alue.