Senior ServiceNow Technical Consultant

Website DXC Technology

Job Description:

As a Senior ServiceNow Technical Consultant, you will help customers transform their business by creating high quality ServiceNow outcomes. You will have an opportunity to work on a wide variety of client facing projects including implementations, custom applications, and large digital transformations. In this hand-on role, your focus will be on producing robust technical solutions ServiceNow platform.

You will perform both Technical and Functional roles and will undertake hands-on ServiceNow implementation activities on a day-to-day basis. Not only will you design the solution, but you will also deliver it, alongside a team of driven and like-minded ServiceNow specialists, experienced strategists and industry experts to deliver successful transformations for the customer.
The right candidate will also have the opportunity to work closely with the sales, pre-sales teams to identify and progress customer opportunities. This role is based in Newcastle.

What’s on offer:
• Work with like-minded consultants and architects to deliver innovative solutions across multiple industries
• An excellent remuneration package commensurate with the level of experience and contribution to the growth of the company.
• Chance to work for some of Australia’s largest ServiceNow customers on projects that leverage ITOM, ITSM, ITBM, HR, GRC SecOps, Integrations, Apps, and other ServiceNow applications and ISV solutions
• Structured internal career advancement opportunities.
• Part of a specialised product focus groups, alongside the delivery teams and leveraging off Global ServiceNow business groups
• Be part of a supportive team which supports your career development and success through highly collaborative breakout sessions allowing you to enhance your skills and share knowledge
• Part of team that encourages and incentivises out of the box thinking, innovation to drive products and services within the ServiceNow eco system.
• Exposure and opportunity to work and digital and business transformation

What you will need to succeed:
• Six plus years of experience in Service now and of delivering robust, best-practice based ServiceNow implementations.
• Experienced in writing Javascript, Angular JS, and other scripting in ServiceNow.
• Experienced writing ServiceNow server-side scripting including business rules and script.
• Solid skills/experience working with Development APIs.
• Expertise in ServiceNow automation integrations and setups through ServiceNow Orchestration and Web Services.
• Strong stake holder management experience and demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Strong ability to provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems and communicating these to non technical audiences
• Ability to deliver effectively and efficiently by working autonomously as well as within a team.
• ServiceNow base certifications plus min of two learning path certifications such as ITSM/ IRM/ HR streams
• Good written and strong verbal communication skills
• Excellent time management skills
• Ability to run design workshops, conduct training and communicate with customer C level stakeholders
• Work in agile / scrum development process
• Proven experience in handling complex foundation data source integrations like workday as well and BAU integrations like LDAP, emails , ebonding between different systems
• Proven experience in understanding and capturing business requirements , streamlining complex business / IT processes and help manage/ deploy ServiceNow capabilities in an agile manner

Why DXC
DXC global ServiceNow business group draws on our experience as a strategic partner to deliver innovative models that automate and optimise workflows and processes across enterprise and accelerate technology driven business transformations.
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

DXC Culture & Benefits
DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities – as well as a culture that demonstrates our employees are our priority.

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