Senior Servicenow Engineer

SMC Squared India


• Develop ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB as well as create custom applications.

• Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.

• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.

• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.

• Triage and support issues from users on the ServiceNow platform and related applications and modules.

• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.

• Conducts system analysis, process flows, system interfaces, validations, testing, training, implementation, and change management.

• Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.

• Work closely and effectively with others to maintain consistent process and documentation around requirements, design, development & deployment.

• Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.

• Maintains membership in relevant industry groups and conferences


• 5-8 years of experience in a system engineering role

• 4-6 years of hands-on ServiceNow administration and implementation

• ServiceNow Certified System Administration Certification required

• Desired ServiceNow Certified Application Developer

• Deep working knowledge of ITSM, ITIL, CMDB, IntegrationHub, and Flow Designer

• Strong problem solving, critical thinking, and analytical skills and willingness to present on a variety of functional or technical topics to broad audiences.

Desire to learn and apply new technologies