Human-CR, S.L
Salary:Up to £80,000
Location:Manchester (Hybrid 2 days onsite, 3 remote)
Type:Permanent
The Opportunity
This is a rare chance to step into asenior, highly visible ServiceNow rolewithin awell-established, globally recognised organisationbased in the heart of Manchester.
ServiceNow is astrategic platformhere not a side system. Youll be themost senior technical ServiceNow specialist in the organisation, acting as theglobal SME, shaping the roadmap, influencing senior stakeholders, and driving real business value through automation, integration, and platform excellence.
If youre looking forownership, influence, and technical depth this role delivers all three.
What Youll Be Doing
• Designing, developing, configuring and enhancing the ServiceNow platform acrossenterprise-scale environments
• Leading the technical direction and roadmap for ServiceNow globally
• Working closely with senior business stakeholders to translate complex requirements into scalable solutions
• Delivering and optimising solutions acrossITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations(including collaboration tools)
• Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI
• Owning upgrades, lifecycle management, and continuous improvement of the platform
• Acting as a technical mentor and leader to junior engineers (based internationally), without direct line management
• Ensuring strong documentation, governance, resilience, and best-practice delivery
What Theyre Looking For
• Strong commercial experience on theServiceNow platform(Senior level)
• Deep understanding ofITSM lifecycle, workflows, and platform architecture
• Experience integrating ServiceNow with other SaaS and on-prem systems
• Comfortable working acrossAgile delivery, sprints, and backlogs (Azure DevOps or similar)
• Confident communicator who can engage with both technical teams and senior non-technical stakeholders
• A pragmatic engineer who balances hands-on delivery with strategic thinking
Nice to Have (But Not Essential)
• ServiceNow certifications (CSA and/or CAD)
• ITIL certification
• Experience across multiple ServiceNow modules flexibility to learn others is supported
Why This Role Stands Out
• True seniority global SME for ServiceNow
• Strategic impact influence roadmap, architecture, and platform direction
• Hybrid working Manchester-based with real flexibility
• Strong backing investment in platform growth and additional team hires
• Stability + challenge established organisation with a modern technology agenda
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