Website Innocito
Title: Senior ServiceNow Developer – HR Service Delivery (HRSD)
Location: Hyderabad
Full time
Role Overview:
You will design, develop, and implement ServiceNow HRSD modules like Case Management, Employee Center, Lifecycle Events, and HR Knowledge.
The role involves creating HR workflows, building integrations (SuccessFactors, Payroll, AD/SailPoint, MS Teams, etc.), and ensuring the platform follows best practices.
You will work closely with HR and IT teams, support upgrades, fix issues, and improve the overall employee experience.
Required:
Bachelor’s degree in Computer Science, Information Systems, or related field.
5+ years of experience developing in ServiceNow, including at least 2 years in HR Service Delivery (HRSD).
Hands-on experience with: HR Case and Knowledge Management, Employee Center / Employee Center Pro, Lifecycle Events and COE (Center of Excellence) structures, Integration Hub and Flow Designer, Scripting (JavaScript, Glide APIs, etc.).
Strong understanding of HR operations and employee experience processes (onboarding, offboarding, employee relations, etc.).
Experience working in Agile or Scrum-based environments.
ServiceNow Certified System Administrator (CSA).
Preferred:
ServiceNow Certified Implementation Specialist (CIS) – HR Service Delivery (Highly Preferred)
Experience integrating HRSD with SuccessFactors or Workforce Software.
Familiarity with ITSM, ITOM, or other ServiceNow modules.
Experience working in a global manufacturing or enterprise environment.
Exposure to IRM, HR integrations, or Employee Experience initiatives.