Senior ServiceNow Developer

  • Full Time
  • Anywhere

NAB Innovation Centre Vietnam


This role supports and at times may lead initiatives as part of our Service Management Platform service model to improve the customer and colleague experience and delivery of productivity targets.
• Development on the NAB’s ServiceNow platform working with a team accountable for the operational capability and the project uplifts to keep the platform current and to integrate other technologies into the platform.
• Roles are accountable for development and build on the ServiceNow platform in one or more of the following areas:
• Integration
• Service Request/Catalogue
• Asset Management
• HR

• Work closely with developers, product and process owners to meet NAB’s evolving requirements and to manage hotfixes, patches and feature releases successfully into production.
• Implement and maintain integrations in ServiceNow to support NAB’s ‘Always On’ strategy. The successful applicant will work closely with Service Owners and product and process owners to maximize value and to ensure that NAB requirements are met on an ongoing basis.
• Maintain and enhance the service catalogue and service portal. The successful applicant will lead and facilitate the configuration of workflows, business rules, scripting, business applications.
• The person in this role will support an ongoing process of improvement and consolidation working closely with NAB vendors and NAB teams to deliver a simple and exceptional self-service experience for our consumers.
• Delivery of sustainable improvement solutions and benefits for our customers that meet stakeholder expectations, whilst living the NAB values and behaviors.
• Consistent application of approach aligned to the enterprise frameworks and methodology.
• Collaboration with stakeholders to ensure alignment with priorities and delivery of prioritized backlogs
• Demonstrated evidence of applied learnings from retrospectives and showcases

• 4+ years of experience
• Current ServiceNow certification is mandatory.
• Sound knowledge of delivery methodologies and associated tools, with working experience in Agile delivery
• Competent stakeholder management skills, with the ability to apply the fundamentals of Change Management throughout the delivery lifecycle
• Effective communication skills with the ability to synthetize data and communicate findings in a meaningful way
• Demonstrated application of Risk Management fundamentals
• Experience in working in a cloud-enabled environment
• Certification in AWS or Azure is desirable
• ITIL certification is desirable


We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package
• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities
• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment
• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do


We know that our people make us who we are. That’s why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.


NAB is undergoing an exciting “Cloud First” technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let’s have a chat over a cup of coffee!