Contract
Decatur, Georgia
Posted 2 months ago

O2 Technologies,Inc

About The Role

ServiceNow Developer

Atlanta, GA

Job Summary

As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of ServiceNow.

While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

Local Atlanta Candidates Only

Responsibilities

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5+ years of hands-on experience with ServiceNow development and administration.
• Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Skill

ServiceNow platform expertise (development, configuration, integration).

JavaScript and scripting knowledge.

API integration (REST/SOAP web services).

ITSM and ITOM process optimization.

ITSM, CSM, HAM, and FSM experience

Agile/Scrum project delivery.

Technical documentation and system design.

Troubleshooting and analytical thinking.

Key Responsibilities & Skills

• ServiceNow Solution Design
• ServiceNow Development & Configuration
• ServiceNow Integration
• ITSM Process Optimization
• ITOM Process Optimization
• Service Mapping & Discovery
• Event Management Configuration
• Stakeholder Requirement Analysis
• Technical Documentation & System Design
• Mentoring & Team Development
• Agile / Scrum Project Delivery
• Code Review & Standards Compliance

Technical Skills

• ServiceNow Platform (Development / Configuration / Integration)
• JavaScript / HTML / CSS
• REST / SOAP APIs
• ServiceNow ITSM / CSM / HAM Modules
• ServiceNow Service Mapping / Discovery / Event Management
• Agile / Scrum Methodologies

Education

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Management Information Systems. Preferred: Master’s in Computer Science, Master’s in Information Technology, MBA.

Industry Experience

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Enterprise Service Management
• Technology Consulting
• Software Development

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