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Job Summary:
Tanium is a leader in real-time cloud-based endpoint management and security solutions. They are seeking a ServiceNow Architect to support the design, development, and implementation of ServiceNow, focusing on Customer Service Management and collaborating with various stakeholders to deliver high-quality solutions.
Responsibilities:
• Design, develop, and implement ServiceNow solutions using best practices and standards.
• Design, develop, and maintain Customer Community and Knowledge base
• Mentor administrators and provide technical oversight and direction.
• Work with business analysts and stakeholders to understand their business processes and requirements and translate them into technical specifications.
• Create and test custom applications, integrations, workflows, and scripts using ServiceNow platform tools and technologies.
• Debug and troubleshoot issues and perform root cause analysis and resolution.
• Document and maintain technical design, configuration, and code artifacts.
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation.
Qualifications:
Required:
• Bachelor’s Degree in Computer Science, IT or other relevant degree or equivalent work experience
• At least 8-10 years of experience in ServiceNow development and administration
• At least 2 years of experience in ServiceNow technical architecture and design in CSM and TPSM
• Experience configuring and managing Service Bridge
• CIS-CSM (Certified Implementation Specialist – Customer Service Management)
• ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications
• Strong knowledge of ServiceNow platform tools and technologies, such as CSM, Service Bridge, Employee Center, Communities, Flow Designer, IntegrationHub, Scripting, REST APIs, etc.
• Proficient in web development languages and frameworks, such as HTML, CSS, JavaScript, Angular, Bootstrap, etc.
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and as part of a team
• Experience in Agile methodology and tools, such as Scrum, Jira, etc.
• Experience in IT Service Management for customer facing organizations with a focus on international support centers, Knowledge and customer Communities
Preferred:
• Experience in IT Operations Management and/or IT Business Management domains is a plus
Company:
Tanium is an IT security firm that provides risk management, incident response, EDR, and patch management services. Founded in 2007, the company is headquartered in Kirkland, Washington, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Tanium has a track record of offering H1B sponsorships.