Website deloitte
Job Description: ServiceNow CMDB Architect (8+ Years Experience)
Position Title: ServiceNow CMDB Architect
Experience Required: 8+ Years
Location: Pune
Employment Type: Fulltime
Education: BE or BTech
Role Overview
We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking environment.
This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management.
Key Responsibilities
• Define the enterprise CMDB and CSDM architecture, including:
o Service models (business, application, technical services)
o CI class hierarchy, relationships, and lifecycle states
• Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate)
• Define service modelling standards for Tier-1 / critical banking services
• Architect Discovery and Service Mapping strategy for accurate dependency mapping
• Define integration and data ingestion patterns (IntegrationHub, APIs, MID Servers)
• Establish CMDB governance, including:
o Data quality standards
o Reconciliation and source-of-truth rules
o Certification and audit controls
• Provide architectural oversight for CMDB usage across:
o Incident, Change, Problem
o ITOM, AIOps, and service impact analysis
• Produce architecture artefacts, standards, and design documentation
• Act as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk
Required Skills & Qualifications
• 7+ years of ServiceNow platform experience
• Deep expertise in:
o CMDB architecture
o CSDM implementation
o Service modelling in large enterprises
• Strong hands-on knowledge of:
o Discovery
o Service Mapping
o IntegrationHub / APIs
• Proven experience delivering CMDB in banking or regulated environments
• Strong understanding of:
o CI lifecycle management
o Operational resilience
o Audit and control requirements
• ServiceNow certifications strongly preferred:
o CSA
o CIS – Discovery / Service Mapping
o CSDM Architect / Practitioner
Preferred Qualifications
This role will establish a single, trusted CMDB foundation enabling:
• Faster and more accurate incident impact analysis
• Improved change risk management
• Operational resilience for critical services
• AI-ready service management and AIOps enablement
Soft Skills
Strong ownership and accountability
Ability to work independently and collaboratively
Quick learner with adaptability to new technologies
Strong stakeholder and clientfacing communication skills
To apply for this job please visit southasiacareers.deloitte.com.