Senior Developer- ServiceNow

  • Full Time
  • Anywhere

Website Post Office Ltd

Salary: Competitive salary and package

Grade: 3A

Reporting Line: Service Platform Technical Lead

Contract Type: Permanent

Location: London/Chesterfield/Hybrid

What to expect

As a Senior Developer you will join us on our journey and undertake a critical role in the design, development, and management of ServiceNow solutions within the organization. You will lead a team of ServiceNow developers and be responsible for driving the implementation and optimization of ServiceNow applications to meet business needs efficiently. In this role you will also collaborate with cross-functional teams, gather requirements, and ensure that ServiceNow solutions align with best practices and industry standards.

This role offers you an exciting opportunity to lead the development, configuration, and customization of ServiceNow applications and modules, including Incident Management, Change Management, Service Catalog, and other ITSM processes.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure

• Car allowance

• Generous pension contribution

• Life assurance

• Income protection after 12 months service

• Full support from our employee assistance programme and access to our employee benefits platform

• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office ‘Everybody’s Business’. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

You will be a Senior Developer with In-depth knowledge of ServiceNow modules, workflows, and integrations. As a developer, you will proactively identify opportunities for process and system enhancements, making recommendations to improve the ServiceNow platform and related workflows.

As a Senior ServiceNow Developer. You will have:
• ServiceNow Application Developer or higher certifications.
• Experience in ServiceNow development, including hands-on development experience.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• In-depth knowledge of ServiceNow modules, workflows, and integrations.
• IT Service Management (ITSM) and ITIL best practices.
• Experience with Agile and ITSM methodologies is a plus.

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that’s constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we’re looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.