Nectar Info Tek LLC
Contact: Antony@nectarinfotek.com
Position1:
Role: ServiceNow Solution Architect
Onsite – Any Persistent office location
(Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
Fulltime
Salary: $150K PA (Don’t hold profiles based on salary)
Indent: SF_OP_192298-1-3
Mandatory Certification(s)
• CSA
• 2 CIS (any streams)
• Advanced domain certs (e.g., ITOM Pro)
• CAD
Job Summary
The Solution Architect – ServiceNow is responsible for designing end‑to‑end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long‑term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade‑safe, and deliver measurable business value.
Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre‑sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi‑year platform roadmaps.
Key Responsibilities
End‑to‑End Solution Architecture
• Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
• Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
• Translate business objectives and requirements into scalable and upgrade‑safe target architectures
• Ensure alignment with enterprise architecture principles and ServiceNow product roadmap
Business & Process Alignment
• Collaborate with Business Process Consultants to shape To‑Be process designs, value streams, and service journeys
• Guide customers on OOTB‑first and configuration‑driven approaches, balancing customization needs with maintainability
• Map business outcomes to platform capabilities, KPIs, and experience‑level metrics (XLAs)
Technical & Platform Design Oversight
• Partner with Platform Architects and Principal Technical Consultants to define:
• Technical architecture and module boundaries
• Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
• Data and CMDB models
• Security, RBAC, and compliance models
• Review and approve high‑level design, functional design, and technical solution documents
• Ensure performance, scalability, resilience, and security are built into design decisions
Pre‑Sales & Solutioning Leadership
• Lead solution definition for complex opportunities, including approach, scope, architecture, and estimates
• Participate in RFP responses, solution presentations, and executive discussions
• Develop solution blueprints, reference architectures, and accelerators
• Support deal qualification by identifying risks, dependencies, and assumptions
Delivery Assurance & Governance
• Provide architectural oversight during delivery to ensure adherence to approved solution designs
• Act as escalation point for complex design trade‑offs, integration challenges, and scope changes
• Validate demos, UAT readiness, and go‑live decisions from a solution perspective
• Ensure consistent design quality across multiple workstreams and vendors
Platform Evolution & Innovation
• Define solution roadmaps aligned to ServiceNow releases and emerging capabilities
• Encourage adoption of advanced features such as:
• AI Search and Virtual Agent
• Performance Analytics and XLAs
• Automation Engine and Gen‑AI–driven workflows
• Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
Stakeholder & Executive Engagement
• Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
• Lead architecture workshops and design governance forums
• Clearly communicate solution trade‑offs, risks, and value outcomes to executive audiences
Mentorship & Practice Contribution
• Mentor Solution Architects, Platform Architects, and senior consultants
• Contribute to practice standards, methodologies, and best‑practice assets
• Support CoE initiatives and knowledge‑sharing across programs
• Required Skills & Qualifications
• 8+ years of experience in ServiceNow solution architecture or enterprise application consulting
• Strong cross‑domain experience with ServiceNow modules and integrations
• Deep understanding of ITIL v4, enterprise service management, and digital workflows
• Experience leading large, multi‑domain, global ServiceNow programs
Preferred/Good to Have
ITIL v4 (Foundation or higher) where not already mandatory.
ServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics)
Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
What We Offer
Opportunity to work on enterprise-grade ServiceNow transformations and latest releases.
Learning culture with certification sponsorship and internal academies.
Flexible work, inclusive culture, and clear growth paths within the practice.
Position2:
Role: Senior ServiceNow Developer
Location: (Onsite) in any Persistent office location
(Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
Fulltime
Salary: $150K PA (Don’t hold profiles based on salary)
Indent: SF_OP_192298-1-2
Mandatory Certifications:
• ServiceNow Certified Application Developer – CAD
• ServiceNow Certified System Administrator – CSA
• 2 – ServiceNow Certified Implementation Specialist Certification – (ITSM/Discovery/Service Mapping/CSM/HRSD/HAM/SAM Pro/SecOps/IRM) + Advanced domain certs (e.g., ITOM/HRSD Pro)
Job Summary
The Senior Technical Consultant – ServiceNow is a hands‑on technical leader responsible for designing, building, and delivering scalable, secure, and high‑quality ServiceNow solutions across enterprise environments. This role leads technical design and development activities, mentors junior consultants, and partners closely with architects, functional consultants, and stakeholders to translate complex business requirements into robust platform solutions.
With deep expertise in ServiceNow architecture, scripting, integrations, and best practices, the Senior Technical Consultant ensures solution integrity across the full delivery lifecycle—from design and development through deployment and post‑go‑live optimization. The role plays a critical part in technical governance, performance optimization, and continuous platform improvement.
Key Responsibilities
Lead ServiceNow various modules build, review designs, and enforce coding/guardrail compliance.
Design complex integrations (IntegrationHub, custom REST), data migrations, and orchestration flows.
Define scalable and maintainable technical architectures aligned with ServiceNow best practices
Review and validate technical designs, code, and configurations produced by the team
Provide technical guidance and decision‑making support during complex delivery scenarios
Guide teammates on Glide APIs, Script Includes, and security (ACL, scoped apps).
Own non-functional requirements: performance, logging/telemetry, and resilience.
Plan upgrades and patching; drive defect triage and root-cause analysis.
· Design and develop advanced ServiceNow solutions using:
• Business Rules, Script Includes, Client Scripts, UI Policies, ACLs
• Workflows and Flow Designer
• Service Portal / UI Builder components
· Oversee data migration and transformation using Import Sets and Transform Maps
Required Skills & Qualifications
Strong understanding of ServiceNow platform capabilities and release cadence.
Hands-on with Flow Designer, IntegrationHub, and scripting (Glide/JavaScript) as relevant to the role.
Experience working in Agile/Scrum with solid documentation and collaboration skills.
Excellent stakeholder communication and problem solving.
Proficiency with REST/SOAP integrations, MID Server, and common auth (OAuth/SAML).
Knowledge of ATF, update sets, and instance upgrade best practices.
Preferred/Good to Have
ITIL v4 (Foundation)
ServiceNow Micro-certifications or Delivery/Presales Accreditations
Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
What We Offer
Opportunity to work on enterprise-grade ServiceNow transformations and latest releases.
Learning culture with certification sponsorship and internal academies.
Flexible work, inclusive culture, and clear growth paths within the practice.
To apply for this job please visit www.linkedin.com.