Senior Business Analyst – ITSM (BMC Remedy/ServiceNow)

  • Contract
  • Remote

InvestM Technology LLC

• *********************************Open to H1B/C2C************************************************

We are seeking an ITSM/Remedy modernization Business Analyst for one of our state clients.

Visa Status:
• C2C is okay

Location (Hybrid):
• Remote

• Expert level of experience, (minimum of 8 years), as an Information Technology Business Analyst, performing IT business requirements elicitation, business process analysis, and data analysis in the implementation and integration of enterprise-scale, software application, implementation, or integration projects.
• University-level or equivalent formal training in business analysis.
• Experience with ITSM/Remedy modernization project
• Expert level knowledge, (minimum of 3 years), and demonstrated experience in the creation and maintenance of International Institute of Business Analysis (IIBA), Business Analysis Body of Knowledge (BABOK) framework deliverables.
• Expert level of experience (minimum of 8 years) includes process mapping, workflow modeling, conceptual and logical data modeling, business rules modeling, use case modeling, scope management, and requirements elicitation and management.
• Technical background/experience (minimum 8 years), that includes supporting application development, database administration, or data modeling, in activities such as the design, development, testing, and implementation of a wide variety of information technology systems.
• Demonstrated understanding of requirements elicitation and interview techniques with a wide range of audiences including from front line workers to executive staff.
• Demonstrated understanding of requirements management techniques such as traceability matrices.
• Expert level of experience in Microsoft Office applications including Visio.
• Excellent verbal and written communication skills.
• Prior experience using requirements management software such as SPARX Enterprise Architect or Jama.

• Facilitate meetings with business management and staff, elicit and analyze business needs from business customers and Subject Matter Experts, and translate those needs into business-approved product scope (not project scope) and product requirements (not project requirements).
• Facilitate meetings with business management and staff, elicit and document current and proposed business processes and business rules/logic.
• Elicit and create IT Pre-Project Scoping Statements (PPSS) for consumption by TSD management in their resource planning activities.
• Identify and apply appropriate Revised Code of Washington (RCWs), OCIO Policies, Standards & Guidelines, and ETPMO Standards & Practices in product scoping efforts with clients.
• Analyze business processes, business rules, and workflows and document using requirements management software such as Sparx Enterprise Architect or Jama to produce business process maps, as-is and to-be business workflow diagrams, IT capability assessments, business rules, business glossaries for consumption by IT Project teams.
• Analyze business processes and create system context diagrams, use case diagrams, system use cases, domain models, and other required IT specification documentation.
• Trace requirements to stakeholder needs, and stakeholder needs to business objectives.
• Prioritize requirements with the business.
• Document Baseline requirements for the business.
• Facilitate Business approval of product requirements.
• Facilitate IT project team approval for product requirements.
• Track delivery of product requirements.