Sales Operations Manager

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow seeks a proven, experienced sales operations professional to support the Enterprise sales team. As a Sales Operations Manager, you will work closely with the VP of Enterprise sales, first and second line sales managers, in all aspects of the business related to forecasting, reporting, operational cadence, headcount tracking, annual planning, and quota allocation. This individual will act as a trusted business partner and advisor to the sales organization, continually focusing on process improvement and sales efficiency.

The ideal candidate for the Sales Operations Manager role is passionate about making the world of selling, work better for sales. They exhibit a win as a team mentality and are eager to jump in where needed.

What you get to do in this role:
• Partner with the Enterprise sales leaders to drive forecast and operational cadence
• Lead Enterprise sales annual planning activities including growth projections, headcount and opex planning, territory & quota setting and coverage optimization
• Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards
• Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets
• Support quarterly business review meetings
• Update Onboarding/offboarding for sales participants
• Understand sales go-to-market strategy and identify resourcing initiatives
• Identify opportunities to automate / streamline tasks utilizing ServiceNow workflows
• Work cross-functionally on projects related to AMS objectives and priorities


To be successful in this role:
• 5+ years proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast-paced and change-driven environment.
• Proven experience with annual planning activities including quota allocation
• Strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance.
• Partnered with sales leaders, supporting forecasting and reporting requests
• Proficient in the use of sales methodologies and sales force automation tools
• Understanding of sales commission plans
• Proficient in PPT, Word and Excel
• For positions in California (outside of the Bay Area), we offer a base pay of $107,400 – $187,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.