SaaS Platform Administrator

Job Title: SaaS Platform Administrator

Duration: 12 Months

Location: Oakland County, MI

Key Responsibilities:
• The primary responsibility of the ServiceNow Administrator is for development, administration, configuration, and ongoing maintenance of the ServiceNow platform.
• This will include supporting processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules.
• In addition to support functions, the ServiceNow Administrator performs design and implementation tasks such as; requirements gathering, configuration, integration and testing. The Administrator partners with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
• The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
• The candidate must have 5+ years of hands on experience development and administration of ServiceNow, have excellent problem solving skills, and strong written and verbal communication skills.

Environment: ServiceNow, MS 365 Services, .Net, Agile.