Program Manager – Partner Experience Optimization

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team:

Come join ServiceNow’s Partner Enablement Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers.

The Role:

The Program Manager – Partner Experience Optimization will help refine, or reimagine, the tools, resources and knowledge necessary to enable the ServiceNow partner ecosystem. This person will help drive the right programs at the right time to our global partners; and help them become proficient in selling and implementing key ServiceNow solutions. This person will learn and come to deeply understand existing ServiceNow solutions and partner sales approaches (both current and upcoming) to provide continuous improvement across all enablement offerings.

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent interpersonal, collaborative and analytical skills; proven experience in stakeholder negotiations and management; as well as a proven track record in driving, executing and tracking partner enablement projects and programs.

A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.


Functional Competencies
• Refine and create global programs that enable partners to be an extension of ServiceNow sellers
• Work closely with business unit leadership and stakeholders to understand key business priorities and goals and create strategies to develop effective partner activities to help meet those objectives
• Work cross-functionally with partner-oriented teams across the organization I.e., (primarily Partner Strategy, Partner Success, and Solutions Consulting) to ensure a holistic Partner approach
• Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion)
• Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources
• Identify gaps in knowledge and processes – and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps
• Leverage assets from, and partner with, other ServiceNow functions to drive knowledge acquisition and skills development

Leadership Competencies
• Achieving learning through experimentation when tackling new problems
• Building trusted relationships and turn conflict into opportunities to collaborate
• Is curious and actively seeks new ways to grow and learn

Core Competencies
• Holds self and others accountable to meet commitments
• Drives a data-driven culture through action
• Consistently achieving results even under tough circumstances
• See ahead to future possibilities and translate them into breakthrough enablement programs


• An understanding of what motivates our partner community, and our internal stakeholders.
• Familiarity with customer/partner relationship management system analytics
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization
• A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career
• Passion for Partners and the ServiceNow Community
• Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners
• Bachelor’s degree required; MBA or advanced degree preferred
• PMI-PMP certification is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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