Product Manager – ServiceNow

Website Mountain America Credit Union

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The product manager is responsible for planning, defining, and managing the life cycle of ServiceNow solutions, enhancements, and features within the team member experience solutions portfolio of products and services and drives alignment to business leadership objectives and priorities.

Job Description


Mountain America Center – Hybrid

9800 S Monroe St

Sandy, UT 84070


Full Time

To be effective, an individual must be able to perform each job duty successfully.
• Possesses an understanding of the product life cycle and draws from experience to shape product and features throughout its lifecycle.
• Distills themes from team member and key stakeholder feedback, site analytics, Mountain America’s strategic/financial goals, and the competitive landscape.
• Owns individual projects from idea to product delivery.
• Takes responsibility for defining the detailed product requirements and ensure that product meets the business needs, market needs and identified KPI’s.
• Analyze and make data driven decisions.
• Scopes, prioritizes and sizes initiatives in a manner that drives incremental value.
• Acts as an advocate for the team member and member, makes decisions and writes requirements that are in the best interest of the team member and the members they support.
• Curates new ideas and creates an environment for ideas to grow and develop across the organization and incorporates all viable ideas into an active product roadmap.
• Drive and co-ordinate product launches to create required collateral and training and collaborates with business stakeholders, end users and vendors on any aspect of product management as needed to ensure successful delivery of product.
• Analyzes product and team member behaviors and their trends to identify opportunities for product enhancements.
• Works with designers, project managers, developers, architects, quality control, marketers and customer care to create functional specifications, wireframes, copy and/or mockups, journey maps, prototypes and training materials that support successful launch of new products and enhancements.
• Strong working relationship with key partners & 3rd party organizations.
• Maintains a clearly articulated roadmap and regularly communicates upcoming changes to the roadmap across all key stakeholders and product leadership of the company.
• Develops and presents feasibility and business cases to management and stakeholders as needed.
• Maintains and completes new research to understand competitive and market landscape and how these factors will shape future of products.
• Performs other duties as assigned.


The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Product Management in Technology Environment (2+ years):
• A minimum of two years of successful product management experience, preferably in technology environment.
• Direct experience in understanding customer needs and translating them into successful product features and enhancements.
• ServiceNow Experience (2+ years):
• A strong understanding of ServiceNow products is preferred, indicating an ability to align product development with customer needs.
• Experience with Product Delivery and Management Skills:
• Demonstrated ability to effectively deliver and manage products throughout their lifecycle.
• Skilled in planning, executing, and evaluating product strategies to meet business goals and user satisfaction.
• Experience in leading cross-functional teams. Experiencing engaging with stakeholders to understand and represent business needs.
• Proven ability of innovation improving products, service or process and identifying and solving problems preferably in a financial services environment.


Bachelor’s degree OR additional four years professional experience with a financial setting preferred.

Licenses, Certifications, Registrations

Scrum Product Owner certification preferred

Managerial Responsibility

Has no supervisory responsibilities

Computer/Office Equipment Skills
• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Experience with analytical and reporting software preferred
• Demonstrated experience with technology used to support products and services.

Language Skills
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills And Abilities
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)
• Ability to work independently with general direction from company leadership.
• Comfortable working with remote team members across multiple time zones using telecommunications.

Physical Abilities / Working Conditions

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally


There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)
• This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.