Artec Solutions Pvt Ltd
Job Title: Principal ServiceNow Architect – Center of Excellence
Experience: 12–14 years (Hands-on ServiceNow expertise) Location: Bangalore, India (Hybrid/Onsite as per project needs) Department: Cognizant Digital Systems & Technology – ServiceNow CoE Employment Type: Full-time
Role Overview:
As a Principal ServiceNow Architect at Cognizant, you will be the technical authority and strategic leader across all ServiceNow modules. You’ll drive platform-wide architecture decisions, mentor fellow architects, and lead development teams to deliver scalable, enterprise-grade solutions. This is a high-impact role within the Center of Excellence, where innovation, governance, and delivery excellence converge.
Key Responsibilities:
• Define and own the end-to-end architecture across all ServiceNow modules: ITSM, ITOM, ITAM, HRSD, SecOps, GRC, CSM, SPM, and App Engine.
• Lead technical governance, architecture reviews, and design authority boards.
• Collaborate with enterprise architects and business stakeholders to align platform strategy with business goals.
• Guide and mentor Solution Architects, Developers, and Team Leads across multiple delivery streams.
• Establish best practices, reusable frameworks, and accelerators for rapid delivery.
• Drive platform upgrades, performance tuning, and adoption of new ServiceNow capabilities (e.g., AI/ML, Process Optimization, RPA Hub).
• Architect complex integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, and third-party tools.
• Ensure adherence to CSDM, ITIL, and security standards across implementations.
• Lead technical discovery workshops, proof-of-concepts, and pre-sales solutioning when required.
Required Skills & Qualifications:
• 12–14 years of IT experience with 10+ years in ServiceNow development and architecture.
• Deep hands-on expertise across all major ServiceNow modules.
• Strong command of JavaScript, GlideScript, Flow Designer, and integration frameworks.
• Proven experience in multi-module implementations and cross-functional platform leadership.
• Expertise in CMDB modeling, IRE, MID Server architecture, and cloud discovery.
• Experience with Agile/SAFe delivery, DevOps pipelines, and CI/CD for ServiceNow.
• Strong stakeholder management, communication, and team leadership skills.
Preferred Certifications:
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist (multiple modules)
• Certified Application Developer (CAD)
• ITIL v4 Foundation or higher
Why Join Cognizant’s ServiceNow CoE?
• Lead flagship digital transformation programs across Fortune 500 clients.
• Collaborate with global thought leaders and shape Cognizant’s ServiceNow roadmap.
• Access to exclusive training, sandbox environments, and early-release features.
• Be part of a high-caliber, innovation-driven team that defines industry standards.
To apply for this job please visit in.linkedin.com.